Privacy Policy

Privacy and Data Protection

Last modification: 13 April 2022.


This privacy policy is adapted to current Spanish and European legislation on the protection of personal data on the Internet and respects the following rules:

- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

- Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD).

- Royal Decree 1720/2007, of 21 December, approving the Regulation implementing Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).

- Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

According to the new regulation, 'personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is any person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more elements of that person's physical, physiological, genetic, mental, economic, cultural or social identity.

This privacy policy ("Privacy Policy") applies to the website hosted under the domain name ("Website"), owned by Onecloo Consulting S.L. CIF B16703522, registered office at Santa Susana 1, 28033, Madrid.

1) Controller of the processing of personal data:

Onecloo Consulting S.L., CIF: B16703522

Registered Office: Santa Susana 1, 28033, Madrid

Telephone: +34 912 516 641

Email: [email protected]

2) What information do we collect?

We collect data through the "Contact form" on our website.

Enquiry form:

When you make an enquiry from our Website we collect the following data:

Name and surname

E-mail address

Descriptive message for the consultation

In addition, we may obtain data on the IP address, browser type, access time and the addresses of the websites from which users have accessed, as well as browsing data. Collecting such information allows us to adapt the content, offer and navigation of each user in order to improve our services and the user's experience on the Website, as well as to identify possible fraudulent uses and to compile statistics on the use and effectiveness of the Website.

In order to browse the Website it is not necessary for users to disclose their personal data.

3) How do we use personal information?

The data provided by the user are used for various purposes:

Send commercial information and product news, only if you have given your explicit consent to do so.

4) What legal basis do we have for processing your personal data?

The legal basis for the processing of personal data is consent. We therefore undertake to obtain the express and verifiable consent of the user for the processing of personal data.

You have the right to withdraw your consent at any time. It shall be as easy to withdraw consent as it is to give it.

On those occasions when the user must or may provide his/her data through forms to make enquiries, request information or for reasons related to the content of the Website, he/she will be informed if the completion of any of these forms is obligatory due to the fact that they are essential for the correct development of the operation carried out.

5) When do we share personal data?

Where for business reasons it is necessary to share personal data of our users with third parties, explicit consent will be requested.

6) How long do we keep personal data?

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only until the user requests their deletion.

At the time the personal data are obtained, the user will be informed about the period for which the personal data will be kept or, where this is not possible, the criteria used to determine this period.

7) Do we allow access to minors?

No. The services offered by our Website are only available to persons of legal age. Minors should not use the services of the Website without the consent of their parents or guardians.

8) Are personal data secure?

We are committed to implementing all necessary technical and organisational measures to ensure the security of personal data and thus prevent the accidental or unlawful destruction, loss or alteration of personal data, or unauthorised communication or access to such data.

In the event of any breach of the systems established for this security, we undertake to notify the user when such a breach occurs.

According to Article 4 of the new regulation, 'personal data breach' means any breach of security leading to the accidental or unlawful destruction, loss or alteration of, or unauthorised disclosure of or access to, personal data transmitted, stored or otherwise processed.

9) What are the rights deriving from the processing of personal data?

  1. Right of access: To be informed about the personal data stored by us, i.e. to obtain confirmation as to whether we process your personal data and, where applicable, to request access to such data. However, this right is not absolute and access rights may be restricted by the interests of other persons.
  2. Right of rectification: To correct incorrect or inaccurate personal data, i.e. you have the right to have us rectify your personal data, as well as to complete incomplete personal data upon request.
  3. Right to erasure ("the right to be forgotten"): To delete your personal data (the right to be forgotten) in certain circumstances, if requested by the data subject.
  4. Right to restriction of processing: Request the restriction of the processing of your personal data, i.e. that the data concerned are only processed for certain purposes.
  5. Right to data portability: In some circumstances, you may have the right to receive your personal data in a structured, commonly used and automatically readable format and you may have the right to transmit such data to any other entity without interference from us (right to data portability).
  6. Right to object: To revoke any consent you may have given for the processing of your data. Such revocation will not affect the lawfulness of the processing prior to the revocation of consent.

The user may exercise the aforementioned rights by sending an e-mail to [[email protected]] or by writing to the following postal address: Santa Susana 4, 28033, Madrid, proving their identity with a copy of their ID card or equivalent document, and specifying the right they wish to exercise, as well as providing information on the services they have used.

10) Do you include links to third party websites?

Occasionally, our Website may redirect users to third party websites, so in the event that the user registers or performs any activity on such websites, they will be subject to their privacy policies, being themselves, in each case, responsible for their own files and their own privacy practices.

11) How to complain to the supervisory authority?

In the event that the user considers that there is a problem or infringement of the regulations in force in the way in which their personal data are being processed, they will have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular, in the State in which they have their habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (


As described in our Cookie Policy we use cookies to recognise you across different services and devices. We also allow third parties to use cookies in the manner described in our Cookie Policy. You can control these cookies through your browser settings and other tools.

Cookies are small amounts of information that are stored in the browser used by each user - in the different devices that they may use to browse - so that the server remembers certain information that will later be read only by the server that implemented it. Cookies make browsing easier, more user-friendly and do not damage the browsing device.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and just after the Website. However, no cookie allows this cookie to contact the User's telephone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to be part of the Cookie file is for the User to personally give that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the aforementioned Privacy Policy shall apply to them. In this regard, the User's consent is required for the use of cookies. This consent will be communicated, on the basis of a genuine choice, offered by means of an affirmative and positive decision, prior to the initial processing, removable and documented.

Own cookies

These are cookies that are sent to the user's computer or device and managed exclusively by our Website for its better functioning. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies make it possible to recognise the User as a recurring visitor to the Website and to adapt the content in order to offer them content that is tailored to their preferences.

Third party cookies

These cookies are used and managed by external entities to provide us with services requested by us and to improve our services and the user experience when browsing our website.

How to disable, reject and delete cookies?

You can configure cookies in the main browsers by following these steps:

- Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For more information, you can consult Google support or the browser's Help.

- Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, you can consult Mozilla support or the browser's Help.

- Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information, you can consult Microsoft support or the browser's Help.

- Safari: Preferences -> Security. For more information, you can consult Apple support or the browser's Help.


Use of the Website implies acceptance of the Website's Privacy and Cookie Policy.

We reserve the right to change or supplement this Privacy and Cookie Policy at any time in compliance with applicable law. We will post changes on our Website, so we recommend that you periodically review our policies.