Elektra is a virtual assistant to help customers consult all the data of a contracted service, invoices, monthly consumption and history. Through a user registration linking the customer's google account, with prior consent, Elektra links the google account to the customer's account at the provider offering an easy and convenient experience to make queries. With easy interactions and using voice, the customer can make their queries with ease. For the service provider, Elektra enables a 24/7 communication channel that reduces costs, speeds up enquiries, increases customer satisfaction and loyalty and boosts qualitatively superior service quality.